Refund policy

# Return Policy

We want you to love your order. If something isn't right, you have **7 days** from the date your package arrives to request a return.

## To start a return

Email **hello@korealy.co** with your order number and reason for return. They'll respond within 2 business days.

## Eligibility

- Item must be unused, in original packaging, with all documentation
- **Personal care items (skincare, cosmetics) are final sale** due to FDA hygiene regulations
- Sale items and gift cards are final sale

## Return shipping

Customers are responsible for return shipping costs. The cost is deducted from your refund.

## Customs and duties

All US orders are shipped Delivered Duty Paid. No surprise fees at delivery.

## Damaged, defective, or incorrect items

Email **hello@best-friendbeauty.com** within 48 hours of delivery with a photo. We'll send a replacement at no cost to you.

## Lost packages

If your tracking shows delivered but you haven't received it, email **hello@best-friendbeauty.com** within 7 days. We work with our shipping partner to locate or replace your order.

## Contact

- General questions: hello@best-friendbeauty.com
- Returns: hello@korealy.co