Refund policy

# Return Policy

We want you to love your order. If something isn't right, you have **7 days** from the date your package arrives to request a return.

## To start a return

Email **hello@korealy.co** with your order number and reason for return. They'll respond within 2 business days.

## Eligibility

- Item must be unused, in original packaging, with all documentation
- **Personal care items (skincare, cosmetics) are final sale** due to FDA hygiene regulations
- Sale items and gift cards are final sale

## Return shipping

Customers are responsible for return shipping costs. The cost is deducted from your refund.

## Customs and duties

All US orders are shipped Delivered Duty Paid. No surprise fees at delivery.

## Damaged, defective, or incorrect items

Email **hello@best-friendbeauty.com** within 48 hours of delivery with a photo. We'll send a replacement at no cost to you.

## Lost packages

If your tracking shows delivered but you haven't received it, email **hello@best-friendbeauty.com** within 7 days. We work with our shipping partner to locate or replace your order.

## Contact

- General questions: hello@best-friendbeauty.com
- Returns: hello@korealy.co

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bestfriendbeauty.skin.